Paques BV uses IPMS to help improve Customer Services

1.    Working in partnership with Paques

      In 2001, Meniscus and Paques BV entered into a partnering contract to enable Process Engineers at Paques to remotely monitor the treatment performance of an installation anywhere in the world using IPMS. This ensures timely adjustment of the installation, correct maintenance and operators can be advised on the optimal method to manage the installation. The most important advantages of this service are reduced short and long- term operational costs, the minimisation of possible operational risks, an extended operational life of the installation and improved customer service by remaining in regular contact with the customer post installation.

2.     Background to Paques BV

Since the early 1980's, Paques has been developing and producing high-quality, cost-effective purification systems for water and gas, using innovative biotechnology. These purification systems offer industries and municipalities added value, such as: the re-use of and savings on water, the generation of energy and the reclamation of valuable substances from the wastewater. This allows Paques' clients to combine economic progress and environmental responsibility.

 

Paques is a medium-sized company operating on an international basis, with its head office situated in Balk, The Netherlands and an office in Shanghai China. Approximately 200 professionals work for Paques in Balk, from research and development, through pilot testing and engineering to project management and contracting. They have built up an extensive international network. In more than twenty countries, professional partners and licensees are ensuring that their knowledge and technology are available internationally.

 

In the field of anaerobic water treatment Paques is world market leader with over 900 full-scale references all over the world. 

3.     Background to the Partnering Contract

Paques run IPMS from their offices in Balk, The Netherlands. During the first years of the partnering contract, Meniscus personnel worked with Paques IT experts to develop IPMS further and to integrate it into Paques existing IT systems. Since that time Paques and Meniscus have continued to share development ideas and to further develop the features and functionality of the system.

 

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